On cancellation of refundable booking the refund processing will take time between two (2)-to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above. In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two (2) to four (4) weeks for the bank to process the refund and to show the refunded amount on your credit card
CHECK IN
Normal check in time is 2:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.For Shepherds Cottage, Kashmir, check in time is 3:00 PM Check-out is at 12 Noon. Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.
MODIFICATION
Any modification in the reservation is subject to availability at the time of making such a request
CHILDREN AND INFANTS
Child (up to 5 years) can stay free of charge with parents without extra bed. Children between 5 years to 12 years of age will be charged extra. Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
NON-ARRIVAL TO THE COTTAGE (NO SHOW)
If you fail to arrive at the cottage on the arrival date the entire reservation will be cancelled automatically by the cottage and will be charged for the entire reservation. If you fail to check in on the first date but still continue your travel plan to stay at the cottage, please, urgently (24hrs), contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible
SHORTENED STAY (EARLY CHECK-OUT)
Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest (7hrs) to minimize the charge by the cottage subject to cancellation policy.
SPECIAL REQUEST
Please note that cottage neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival. The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.
PAYMENT SECURITY
It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology
CANCELLATION POLICY / COTTAGE POLICIES
Standard Rate:
The cancellation is free of charge 7 days prior to the date of arrival.
Non Refundable Rate:
For the non refundable bookings are no cancellation or changes possible. The total amount will be charged as cancellation fee.
